Refund policy

Refund & Return Policy – Hevalliere

Last Updated: 03.04.2026

At Hevalliere, we are committed to providing high-quality fashion products and excellent customer service. This policy explains how you can return products, request refunds, and what to expect during the process.

1. Eligibility for Returns

You may return items within 14 days of receiving your order (EU customers, in compliance with EU consumer law).
Items must be:
- Unworn and unused
- In their original condition with tags attached
- Packaged securely for return

Non-returnable items:

Final sale items
Personalized or custom products
Gift cards

2. How to Request a Return

Contact us within 14 days of receiving your order at hevalliere@gmail.com.
Provide your order number, item details, and reason for return.
We will provide instructions and the return shipping address.

3. Shipping Returns

Customers are responsible for return shipping costs unless the item is defective or incorrect.
Use a trackable shipping method to ensure your return reaches us safely.
We are not responsible for lost or damaged packages during return shipping.

4. Refunds

Once we receive and inspect your return, we will process your refund within 14 days.
Refunds will be issued to the original payment method.
Original shipping costs are non-refundable, except in cases of defective or incorrect items.

5. Exchanges

Exchanges are available only for defective or incorrect items.
Contact hevalliere@gmail.com for assistance.
We will cover shipping for replacements in these cases.

6. Defective or Incorrect Items

If your item arrives defective, damaged, or incorrect, contact us immediately at hevalliere@gmail.com.
We will provide a full refund or replacement, including shipping costs.

7. International Customers

Return policies apply globally, but customers outside the EU may be responsible for return shipping costs.
Import duties, taxes, and customs fees are not refundable.