Shipping policy

Shipping Policy – Hevalliere

Last Updated: 03.04.2026

At Hevalliere, we are committed to providing fast, reliable, and secure shipping worldwide. This Shipping Policy explains how we process, deliver, and handle your orders.

1. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.
During high-demand periods (holidays, sales), processing may take longer.
You will receive a confirmation email once your order has shipped.

2. Shipping Methods & Estimated Delivery Times

We offer worldwide shipping. Delivery times vary by location:

Europe: 14 to 28 business days
North America: 14 to 28 business days
Asia & Oceania: 14 to 28 business days
Rest of the World: 14 to 28 business days

Note: Delivery times are estimates and may vary due to customs, public holidays, or carrier delays.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location, weight, and selected shipping method.
We may offer free shipping promotions — see our website for current offers.

4. International Orders

Customers are responsible for import duties, taxes, and customs fees required by their country.
Hevalliere is not responsible for customs delays or additional charges.

5. Address Accuracy

Customers must provide accurate shipping information.
Hevalliere is not responsible for lost or delayed packages due to incorrect or incomplete addresses.

6. Order Tracking

Once your order ships, you will receive a tracking number via email.
Tracking availability depends on the carrier and destination.

7. Lost, Stolen, or Damaged Packages

If a package is lost, stolen, or damaged during shipping, contact us immediately at hevalliere@gmail.com.
We will work with the carrier to resolve the issue and provide a replacement or refund if applicable.