Terms of service

Terms of Service – Hevalliere

Last Updated: 03.04.2026

Welcome to Hevalliere. By accessing our website or purchasing products, you agree to these Terms of Service (“Terms”). Please read them carefully.

1. Overview

Hevalliere is a premium fashion brand based in Romania, offering clothing, shoes, bags, and accessories worldwide. These Terms apply to all users, customers, and visitors of the site.

2. Eligibility

You confirm that you are at least the legal age of majority in your country or have received parental or guardian consent.

3. Product Information & Availability

Products are subject to availability.
Quantities may be limited, and we may discontinue items at any time.
Product colors and images are as accurate as possible, but displays may vary by device.

4. Pricing & Payments

Prices are displayed in local currencies worldwide and may change due to exchange rates, taxes, or shipping fees.
Payments are securely processed via Shopify at checkout.
Trust & Security: All payments are processed securely through Shopify, ensuring your information is protected at every step.
Orders may be canceled if fraud, unauthorized activity, or errors are suspected.

5. Shipping & Delivery

We offer worldwide shipping. Delivery times vary by location and selected method.
Hevalliere is not responsible for delays caused by shipping carriers, customs, or local authorities.
Customers must provide accurate shipping information.
Import duties, taxes, or local fees are the customer’s responsibility.

6. Returns & Refunds

EU Customers:

Right of withdrawal: 14 days from delivery notification, no reason required.
Eligible items: unworn, unused, original condition with tags attached.
Refunds: processed within 14 days of receiving and inspecting returned items.
Non-returnable: final sale or personalized/custom items.

Non-EU Customers:

Returns are subject to local laws. Customers may be responsible for shipping costs unless the item is defective or incorrect.

Defective or Incorrect Items:

Contact us immediately at hevalliere@gmail.com.
We cover return shipping and provide a replacement or full refund.

7. Intellectual Property

All content on this website—including logos, images, designs, text—is the property of Hevalliere.
Unauthorized use, reproduction, or distribution is prohibited.

8. User Conduct

You agree not to:

Use the site for unlawful or unauthorized purposes
Interfere with security or functionality
Provide false information

Violation may result in restricted access or account termination.

9. Limitation of Liability

Hevalliere is not liable for indirect, incidental, or consequential damages arising from:

Use of the website or products
Errors, inaccuracies, or omissions on the website
Delays or interruptions in service

10. Indemnification

You agree to indemnify and hold Hevalliere harmless from any claims, damages, or expenses arising from your misuse of the site or violation of these Terms.

11. Governing Law

These Terms are governed by Romanian law.

12. Policy Links

For additional details, please review:

Privacy Policy– how we handle personal data
Refund & Return Policy– returns, refunds, and defective items
Shipping Policy– shipping methods, costs, and delivery

13. Changes to Terms

We may update these Terms occasionally. Updates take effect immediately upon posting on our website. Continued use of Hevalliere constitutes acceptance of any changes.